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ITIL, Stories and Problems
Just recently I was asked the question “what book has made the most impact on your life?” And although there are plenty of management books that made an impact on how I approach things, I must admit...
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Difference between ITIL Education and Training
I often realize that people do not know the difference between education and training. The terms are often used interchangeably while there is a clear difference between the two terms. Especially...
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ITIL is fun, until you find out you have to change
Some books you come across have ideas in there that will get a permanent place in your work and life. One of those “changing” books for me was Managing at the speed of Change and later on Leading at...
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I do believe that people can change.
At the foundation of my belief system as a facilitator, trainer and consultant is the fact that I think I can make a difference. If I did not think it was possible, I would not be able to deliver the...
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Striving to be perfect in ITIL and Music
I had the immense pleasure of attending a jazz workshop where I met Kenny Washington (who plays drums), Gary Smulyan (plays the bari sax) and Ray Drummond (plays bass). They are experienced jazz...
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From Goals to Metrics
On a regular basis I get question from customers about what to measure. There are plenty of books available on metrics for ITSM, and most of them give you examples. The question is of course what is...
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Change Advisory Board. How often?
This morning I found a tweet from Barclay Rae in my timeline. Instead of responding through twitter I decided to put my thoughts in a brief blog post. Why would you need more than 1 CAB per week?...
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BRM is about Innovation
Recently I had the pleasure to attend the inaugural Business Relationship Management Course in Atlanta. It was three days of knowledge sharing, discussions and fun around the role of the Business...
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